Job Title

Call Center Representative

Job Description

Location : [Remote]

Job Type: [Full-time]

About Us:

At MTestHub, we’re transforming the recruiting process through intelligent automation and advanced assessments. Built by recruiters for recruiters, our all-in-one platform helps companies streamline candidate screening, shortlisting, and assessment workflows, saving time and resources while ensuring top talent moves forward.

Our AI-driven technology automates key recruiting tasks, from job postings to candidate evaluations, offering seamless integration into applicant tracking systems (ATS). With customizable assessments tailored to specific roles and skills, MTestHub enables recruiters to make data-driven decisions, ensuring high-performing, engaged candidates reach the interview stage.

Founded by industry experts with over 13 years of recruiting and leadership experience, we understand the challenges of hiring for specialized roles and high-volume recruitment. That’s why MTestHub was designed to meet the needs of companies across sectors—whether you're hiring in fintech, engineering, or beyond.

With our scalable subscription plans and flexible features, MTestHub delivers powerful recruiting solutions at a fraction of the cost of traditional tools. Join us as we help businesses achieve mastery, momentum, and merit in every hire.

Job Summary:

We are seeking a reliable and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing support to ensure a positive experience for all callers.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Listen to and resolve customer issues and complaints to ensure customer satisfaction.
• Provide information about products, services, and company policies to customers.
• Utilize call center technology to input and track customer information and interactions.
• Make outbound calls to follow up with customers, schedule appointments, or conduct surveys.
• Adhere to call center scripts and protocols to maintain quality service standards.
• Escalate complex issues to the appropriate level of management, as needed.
• Meet performance targets for call volume, quality, and customer satisfaction.

Requirements:

• Proven work experience as a Call Center Representative or a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to think quickly and rationally.
• Ability to work in a fast-paced and dynamic environment.
• Customer service orientation and a commitment to ensuring customer satisfaction.
• Proficiency in call center technology and experience with CRM systems is a plus.
• High school diploma or equivalent; additional education or training may be preferred.

Employment Type

Full Time

Salary

150K NGN

Job Type

Remote